2019 User’s Conference & Training Bootcamp

February 25 – 28, 2019 | 444 N Michigan Ave, 12th Floor Chicago, IL 60612


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Monday, Feb 25th

12:00 – 1:00 PM 

Registration Opens!

1:00 – 2:00 PM

Welcome & Introductions - Meet the User Group

2:00 – 2:45 PM 

Centaman Updates – Team / Services

2:45 – 3:00 PM

Refreshment Break

3:00 – 3:45 PM 

Group Activity | Icebreaker

3:45 – 5:00 PM 

Centaman Updates – Product

6:30 – 9:00 PM

Customer Appreciation Dinner


Tuesday, Feb 26th

9:00 – 12:00 PM 

Customer Success Stories

12:00 – 1:30 PM


1:30 – 2:30 PM 

Round Table Discussions

2:30 – 2:45 PM

Refreshment Break | Walk Back

2:45 – 4:00 PM 

Round Table Group Presentations

4:00 – 5:00 PM   



Training Bootcamp

Remember to bring your laptop!

Wednesday, Feb 27th

9:00 – 9:45 AM

Inventory Workout

What are the best practices for inventory management?  Bring an iPhone if you have one and we’ll take you through how to manage inventory, stop shrinkage and complete a stock take from start to finish.

9:45 – 11:45 AM

Reporting Workout Part 1

If your venue’s infrastructure is up to date, then you’ll likely have the new engage platform installed by the time you arrive at this bootcamp.  Let’s roll up our sleeves and make some reports: a sales margin report, an export of members, a pie-chart of visitor responses to a survey and a list of attendees to your special event.

12:15 – 1:45 PM 


1:45 – 2:45 PM

Button Workout

We’ll tackle the topic that stumps even our most seasoned users – spawning! Learn how to build buttons that spawn/split/combo and work.  We’ll teach you how to build products that split revenue between departments, define the ingredients of a recipe and calculate item food costs as well as the ever-favorite family ticket.

2:45 – 3:00 PM 

Refreshment Break

3:00 - 4:00 PM

Kiosk Workout

Wanted to set-up your kiosk for food ordering or ticket sales?  We’ll take you through what you need to do to get your database and INI files configured.

4:00 – 5:00 PM   

Webstore Workout

During this workout we’ll cover tips and tricks for optimizing your webstore and customer’s experience.  We’ll also explore the webstore portal and investigate all of the options that are available for adding new pages and organizing your products.


Thursday, Feb 28th

9:00 – 10:00 AM 

Memberships Package

A ‘membership’ means different things at different venues which is why the Centaman membership concept has so many options.  In this workout we’ll break down the different layers of a package, the pricing and other options, how you can activate guest passes and other benefits.

10:00 – 11:30 AM

Reporting Workout Part 2 - Finance 

Explore the trial balance, the transactions journal and understand the different reports and how they work.  We’ll explain how Centaman handles deferred revenue, adjustments and accounts receivable.  We’ll then take that knowledge and explore the new Engage Report Builder and build an aged receivables report and a trial balance report from scratch.

11:30 -- 12:15 AM 

Ticket Types Workout 

Learn everything you need to know about ticket types and how they are used in the new engage reporting model.  Learn what settings control access, reporting, revenue recognition and the differences to take into account when using general admission or tours.

12:15 – 1:30 PM 


1:30 – 2:30 PM

Cashless Workout 

Go Cashless!  Implement a gift card program at zero cost or use stored value as a benefit for employees.  Either way during this workout we will have you set up cashless, learn the settings and rules as well as explore some of the features such as family sharing.

2:30 – 2:45 PM 

Refreshment Break

2:45 – 3:45 PM   

Special Event Workout

Setting up a new event from start to finish can be a daunting task which is while we’ll do it together in this workout that will present each step in order and answer your questions on all of the many options.

3:45 PM - 4:30 PM 

Freestyle Workout

Over the course of the bootcamp we’ll collect questions and side-topics from the group.  During this final session we’ll re-visit those that weren’t able to be attended to before.  We’ll also take new questions and tips and tricks from the user group to cap off the program.

4:30 – 5:00 PM

Feedback Survey, Closing Remark



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If you have any questions please e-mail

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